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CMSWire's Top 10 Customer Experience & Marketing Stories of 2016

CMSWire's Top 10 Customer Experience & Marketing Stories of 2016

CMSWire's Top 10 Customer Experience & Marketing Stories of 2016

If you want to understand the importance of customer experience (CX), just talk to Diane Magers, chair of the Wakefield, Mass.-based Customer Experience Professional Association (CXPA).

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