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OMB Pushes Government Agencies to Improve Customer Experience
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Consumers should expect better customer experience from government agencies, provided those agencies follow through on the latest guidance from the Office of Management and Budget (OMB) In its most recent update to Circular A-11, OMB updated its guidance on managing customer experience and improving service delivery. Continue reading…

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Slack CEO Responds to Microsoft, M-Files Ups Its Office 365 Integration, More News
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At the heart of the digital workplace is process and automation. For many enterprises, one of the results of a digital transformation strategy is workplaces where many of the processes are automated. Continue reading…

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ICYMI: Oracle-Microsoft Cloud Partnership Overview, How CMOs Drive Growth, More
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This week buzzed with the Oracle-Microsoft Cloud partnership and its impact on all things cloud. Continue reading…

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Digital Transformation Is the Responsibility of Privacy Leaders Too
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I recently attended the Shift Happens conference in Washington, D.C., which focuses on digital transformation within the modern workplace. Industry leaders and analysts as well as technology visionaries spoke about a number of hot topics, including artificial intelligence, the internet of things and the future of technology. Continue reading…

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The Essential Glue for Your Digital Workplace
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Two dominant problems plague most digital workplaces at the moment: search and notifications. If we don’t get these right, the employee experience will always suffer. Digital workplaces include many elements, such as communication, collaboration, finding and sharing, business applications, employee services and support for agile working. Continue reading…

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How Experience Data Turned Lemonade Into a Profitable Neighborhood Business
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A few months ago my sons came to me with the idea of opening a lemonade stand in front of our house. Continue reading…

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3 Keys to Getting Started With Video Content Marketing
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In a bid to stay relevant in the YouTube era, B2B marketers are using more video content than ever before.  Video can be used to simplify complex information for decision-makers, and also to capture their attention and create brand awareness. Continue reading…

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Why AI Is the Ally You Need for Engaging Customer Experiences
www.cmswire.com

Product and price. Once upon a time they were all you needed to worry about because that was how you attracted customers and beat the competition. Not any more. Continue reading…

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