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Brace for Impact: Retailers Must Master Mobile Sales and Service

Brace for Impact: Retailers Must Master Mobile Sales and Service

While holiday retail sales and service always pose a stressful challenge when it comes to delivering on the customer experience, this holiday season may require even more early preparation, as mobile sales are predicted to jump to more than 20% of total holiday purchases, and perhaps even surpass 50% for specific retailers in the flash sales category.

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