Remember when shopkeepers knew your name? Good ones still do. Good websites, too.
Raising the level of customer experience on the web and mobile is, perhaps, the greatest challenge facing marketers today.
Scott Liewehr got his start back in the late ’90s leading the team which built Starwood Hotels’ large-scale intranet. Since then, he’s helped 100 of the Fortune 1000 with their ECM, WCM and portal needs.