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Big Brand Theory: Hyatt Regency Uses Social to Evolve the Customer Experience

Big Brand Theory: Hyatt Regency Uses Social to Evolve the Customer Experience

Hyatt Hotels is one of the best known and largest hotel organizations in the world, and they’re social media presence is, equally, huge. So how does a big hotel brand go about managing social an using it to improve customer outcomes? I Asked Dan Moriarty, the Director of Social Strategy and Activation for Hyatt, for his insights.  

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