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9 Notable Examples of Customer-Centric Moves in 2015

9 Notable Examples of Customer-Centric Moves in 2015

In an interview with Mashable, Bill Macaitis, CMO of the $2.8 billion communications tool company Slack, said that customer-centricity will be a top trend in 2016. “The voice of the customer has never been stronger with the rise of social,” he explains.

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