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8 Brands Innovating With Chatbots

8 Brands Innovating With Chatbots

8 Brands Innovating With Chatbots

Back in 2016, Microsoft CEO Satya Nadella said that  “chatbots are the new apps,” and ever since then, big name brands have steadily absorbed or borrowed chatbot technology to bolster their stacks. Chatbots are rapidly moving away from being quirky customer service extras to necessary dimensions of the customer journey.

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