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5 Tips for Dealing with Negativity on Your Social Media Channels

5 Tips for Dealing with Negativity on Your Social Media Channels

As the saying goes, “you can’t please all people, all of the time”. While this statement is true, the relevance and potential impact of disgruntled customers has been significantly amplified by the advent of social media. Companies have to be prepared to respond to negative comments and negative reviews in a way that satisfies not only the person doing the complaining, but the wider the audience looking on and reading your response. 

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