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4 Questions You're Not Asking of Your Customer Experience

4 Questions You're Not Asking of Your Customer Experience

4 Questions You're Not Asking of Your Customer Experience

According to Forrester, 80 percent of US adults report that what they most value in a customer service exchange is when a company values their time. That finding dovetails with a Walker survey projecting that by 2020, customer experience will be the biggest brand differentiator, usurping both price and product.

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