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4 Effective Ways to Offer Proactive Customer Service Over Social [VIDEO]

4 Effective Ways to Offer Proactive Customer Service Over Social [VIDEO]

Proactive customer service is not a new concept, but social media its vectors. Long before the rise of social customer service, certain businesses focused on new ways to improve the customer experience. Looking to reduce call volume, they concocted ways of solving customer issues before the customer reached out.

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